Frequently asked questions

To open an account, please sign up here using your first name, last name, email and a password. If you already have an account and wish to update your details, just click here to enter.

If you forgot it, just click here and then select the link named "Did you forget your password?". Enter your email and we will send you a message so you can retrieve it.

There are several ways to find what you are looking for. You can look for garments with the "search" button in the upper right corner, typing keywords (boxer, brief, tights, leggings, compression shirts, etc.) or the product reference number, if you know it. You may also browse the top menu and select the category you need.

Every product comes with its own measurement guide to help you find your ideal size. On top of that, we put together a complete guide on how to find your ideal underwear size.

Domestic Orders: The sales tax rate is 6% and it is only applied to orders shipped to the state of Georgia in the United States.

International Orders: We are not responsible for import duties, since every country has its own policies. You may be charged import duties once the package arrives in your country. Please reach out to your country’s customs office for more information on this matter.

Canadian Orders: No more surprise charges on delivery. All Canadian duty fees are pre-paid by us. The import duty fee charged by Canada is now covered entirely on your behalf, and we only charge our customers a 10% sales tax rate.

Yes. Just get in touch with our customer service team and we will gladly take your new order or your exchange information.

Please type the code or coupon during the checkout process, before completing the transaction. The discount will be reflected in your order total right away.

Credit Cards

Visa
Master Card
American Express
Discover Network

Digital Wallets

Apple Pay
Amazon Pay
PayPal
Google Pay
Meta Pay
Shop Pay

Take a look at our Shipping Costs & Times page. There you will find the delivery cost and the delivery time details.

Go into our easy and fast Return Center to process your exchange or return. Click here to learn more about our Returns and Exchanges Policy.

For now, we only accept returns of products bought on our own website. Products purchased through a third-party partner have to be returned through that site and follow their return policy guidelines.

As soon as your order ships, we will send you another email containing your tracking number.

Click here to track the status of your order. You will need your order number and your email address. If you need further help, please contact us for assistance.